FREQUENTLY ASKED QUESTIONS
Login to your account and look for the “Edit” button to update the appropriate information. If you have trouble completing this online, Contact Us and we can be of assistance.
Yes, we do not share your information with anyone.
The best way to place an order is to use our website and add items into your cart. Remember it is a real time shopping cart and there are others shopping at the same time. If you delay or sidetrack, items may not be available by the time you check out. If you want to place on order via phone, Contact Us and we can be of assistance.
If you placed you order before 4 pm EST, it will go out next day delivery. If your order is received after 5 pm EST, we will ship it the day after next. Our website is kept up to date with real time inventory, and the most optimal time to place an order is 9 am – 4 pm. *( 4 pm - 5 pm is the highest demand hours and supplies run out very quickly during these hours.)
You will receive an email confirmation letting you know that your order has been received. If we have any questions about your order, we will contact you directly to confirm.
If you want to cancel a prebooked order, you should contact your account rep or you can call us at 1-800-355-4688.
Our cancellation policy states that no cancelations will be accepted within 7 business days of scheduled delivery date, and there is a 15% surcharge for all cancelled orders.
If you need to make additions or changes , you will need to contact your account rep.
Customization is the name of our game - we are all about customization. Some wholesalers strive on selling case lots (which is nice and efficient), but our leverage is in customizing orders. Example: 1 bunch baby’s breath, 25 stems of freedom roses, 4 bunches of baker fern.
You can pay by check, phone or online after your order has been submitted, approved, and packed. You will not be able to pay immediately during check out because we inspect our flowers first before charging. If there is any discrepancy in the quality of the flowers in your order your account rep will notify you and you will be able to omit or substitute before shipping. We accept Visa, MasterCard, American Express and Discover.
If you believe you have been charged twice, please Contact Us with your order number and we can be of assistance.
Fill out the become a customer tab to create and account. Once this is completed you will be assigned an account rep who will set you up for online shopping and Dutch Direct. Browse our products and when you find something you like, add it to your cart. Once you have completed your shopping, click on My Cart and proceed with your checkout. There is a minimum order of $75.00. For those who want to shop Dutch Direct, orders must be placed by Thursday at 7:00pm. Those orders will be shipped to us and then sent to you the following week. Shipping to you is either on Monday or Tuesday depending on your route. There is a minimum order of $150 for Shopping online through Dutch Direct.
We do not provide samples. You can refer to our Instagram account for cooler walks to see daily products. We do invite you to walk in to see and to shop actual product.
We currently do not offer arrangements as part of our service.
Yes, we stand behind our orders and believe in total customer satisfaction. If for any reason you are unhappy with your order, please Contact Us and we can be of assistance. We are required by all of our vendors to have pictures of insufficient product in order to receive our credits. You must text or email your SWF representative the insufficient product pictures. We require photos of the entire pack of flowers, good and bad together. Then separate photos with the exact number of damaged stems in order to refund you properly. Our company policy is a 24-hour return/guarantee.
We receive the majority of our product early in the week and aim to move all flowers by the end of the week. We ask for you to be as prepared as you can possibly be. Communication with your account rep is best because they will know the incoming shipments throughout the week.
Due to the unique settings in computer’s browsers, when it comes to color, we do not like to say the color will be the exact same but it will be very close. Remember we are all working with mother nature’s variants.
Only dendrobium and cymbidium orchids come shipped with water tubes. The majority of our products do not come shipped with water tubes. Industry best practices have proven that cut, dry packed flowers, and in a slightly dehydrated state sustain a longer life expectancy. Water tubes/Percona packed flowers are what we call “on the move flowers” or advancing to the end of their life at a more rapid pace.
Due to the many variables, such as season, product, environment being shipped to, etc., it is impossible to answer this question. If you have a specific question about a specific plant or flower, Contact Us and we can research further for you.
GENERAL FLOWER CARE
Fresh Flowers in Bulk — How to Care for Them
Our fresh flowers in bulk are shipped from our worldwide partner farms. Like you, we understand that fresh cut wholesale flowers are more than just products; they represent the most important, special, toughest and greatest days of our lives. With this understanding, your flowers will receive special attention and care while at Schaefer Wholesale Florist.
Did you open your box and find thirsty and tired flowers?
Don’t worry, that happens sometimes.
To bring your flowers back to their most vibrant state, review the General Flower Care instructions below.
It’s rare, but if it happens that you think your flowers need special care, contact us and we will figure it out together.
Keep in mind: if you want to help your flowers bloom, placing them in a warm environment can help accomplish this. On the contrary, to slow down the blooming process, place your flowers in a cooler environment.
WARNING: keep your flowers away from vegetables and fruits and any other plant that produces a gas called ethylene. If your flowers are exposed to a lot of ethylene it can cause them to wilt.
SWF General Flower Care Instructions:
- Open the box and remove the flowers. It is your preference to remove the rubber bands that hold the flowers together in bunches.
- Use a minimum of 3-4 inches of cool, fresh water with your preferred flower preservative product. (Remember bulb flowers do not get flower food.) Floral food can be purchased from our supply department. If you have any leaves that have are below your container’s water line or are in the water, remove them.
- Cuts stems, place the flowers into the prepared water and container right away.
- Flowers can take up to 8 to 12 hours to hydrate properly; be sure to at least allow flowers 4 hours to hydrate.
- A dark, cool location, between 35-75 degrees Fahrenheit, is best for storing your flowers, away from drafts, excessive heat, and direct sunlight.
- For best, freshest results, you should change your container’s waters every 24 hours and you should recut your stems every 24-48 hours * Your flowers will drink a lot of water when they arrive to you.